Returns & Exchanges

At Penfield, we stand by the quality of our outdoor apparel and offer a 30-day return window for all unwashed and unworn items with original tags attached. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and size exchanges to ensure you have the right gear for your next adventure.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Shipping Label

Download and print the pre-paid return shipping label provided by the portal and securely package your items in their original container if possible.

3

Drop Off Package

Affix the label to your package and drop it off at any authorized shipping carrier location; ensure you obtain a receipt for tracking purposes.

4

Processing and Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing