Frequently Asked Questions

Everything you need to know about your Penfield order.

What is your standard shipping policy?

We offer standard ground shipping on all domestic orders, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for an additional fee.

How do I process a return or exchange?

You can return unworn items with original tags within 30 days of purchase. Visit our online returns portal to generate a prepaid shipping label and start your exchange process.

Are Penfield jackets true to size?

Our outerwear is designed with a classic outdoor fit to allow for layering. We recommend checking our detailed size guide on each product page to find your perfect fit.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I care for my down-filled apparel?

To maintain the loft and warmth of your down jacket, we recommend professional dry cleaning or a gentle machine wash with down-specific detergent and tumble drying with tennis balls on low heat.

Do you ship internationally?

Yes, Penfield ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.